Please inform Copthorne Makkah Al Naseem in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Please note that all reservations must be guaranteed with valid credit card. This same credit card will be required to be presented with owner ID upon arrival otherwise guest must present alternative method of payments. Hotel check in and check out policy during the period from 06 May 2019 to 03 June 2019 to be as follows: Check-In time : 18:00 Check out Time: 12:00 During the month of Ramadan: -Guests who booked breakfast will have Ramadan Iftar instead. -Guests who booked breakfast and dinner will have Ramadan Iftar and Suhoor Instead Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parking is subject to availability due to limited spaces. When booking half board, please note that drinks are not included.