Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it follows sanitization practices of Stay Safe with Meliá (Meliá) guidelines. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.